Are You Communicating Effectively With Your Customers?

Customers are usually at the heart of every business so it makes sense to know how to communicate with them, right?

On 4th February 2017, we held a Customer Service Skills workshop that focused on the most critical aspect of customer service; communication. The training managed to change the mind sets of the attendees on the need for customer communication excellence and how it contributes to the overall success of the business.

The Customer service and communication skills training program is tailored for Customer service managers, customer care personnel, technical and support personnel, field service representatives, account managers, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.

Delivery of the training is done in the most outstanding way, engaging, fun, practical, you name it! The main aspect of this delivery is to give the participants a practical experience while covering all the must knows and emerging trends in customer service today.

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What was covered?

Well wouldn’t you like to know? We covered key issues encountered in the day to day interactions with customers to unusual situations such as how to deal with difficult customers. All, with the overall objective of changing how you see customer service as a function of the business to showing you what outstanding customer service is all about. Some of the topics covered include;

  • The benefits of providing good customer service
  • Focusing on customer service excellence and success
  • Managing customer expectations by personality style
  • How customer service creates revenue
  • Dealing with difficult customers
  • Responding effectively to specific customer behaviors

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Basically, the training gives you a good understanding on how to deliver better service and increased customer satisfaction while learning how to gain repeat business. In today’s corporate world, businesses are increasingly becoming customer oriented thus developing and maintaining customer relationships is essential for every business to gain a competitive advantage. Considering this uncertain business climate, excellent customer communication is one of the things that can set you apart and lead to a high customer retention rate.

Did you miss our last training?

See what you missed and what our attendees had to say.

If you missed our last training, no need to worry.

Check out our next training event on Personal Branding and Marketing Skills Training taking place on 11th March 2017, from 2.00pm -7.00pm at Panari Hotel

Personal Branding Training In Kenya Recours Four Kenya

See you there!

 

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How Technology Is Revolutionizing Recruiting

According to LinkedIn, 94% of recruiters use LinkedIn to vet candidates while 40% of its users use LinkedIn to search for jobs.

In short, more and more recruiters and job seekers are turning to technology to enhance the recruitment experience, which means companies can no longer afford to ignore the place of technology in recruitment.

As a major user of technology in the HR industry, Recours Four Kenya has leveraged its online platforms for various functions such as CV registration for job seekers into our database and job advertisements  for our clients which has increased the efficiency and effectiveness of its recruitment process.

“We’ve found that recruitment processes that integrated technology in one form or another were upto three times more successful than those that didn’t,” Margaret, our Head of Recruitment, explains.

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Photo Courtesy: Stanton Chase

Here are 4 ways technology has affected the recruitment process;

  1. Branding

Most job candidates research their potential employers online before their interviews which means companies should now, more than ever, pay special attention to their careers section. Remember candidates are reviewing you just as much as you are reviewing them so it’s important to put your best foot forward as a potential employer to attract the best hires.

Other than the standard industry information, job candidates are looking to find out about the company’s working environment and opportunities to develop themselves, factors that affect the job candidate’s perception of you as an attractive employer.

 

  1. Social Media

Recently, social media has become a critical tool in spreading the word about job posts within the company, allowing companies to have access to a wide reach of potential employees and increase their probability of finding the perfect candidate. Aside from being a recruitment tool, social media is a great way for job candidates to get an insight into the culture of the organization and determine whether they’re the right fit or not.

A recent trend has seen companies using social media as part of their application process such as LinkedIn to interact more with job candidates and go beyond their resumes to determine whether they’re likely to fit seamlessly into the organization corporate culture.

  1. Data management

Large companies that attract high volume of applications have resorted to technology to streamline the process and enable easy tracking of applicants based on the requirements of vacant positions.  This has enabled recruiters to narrow their search quickly saving on time while allowing the storing of resumes, creating a database for future positions that might come up.

  1. Selection process

From online tests to video interviewing, technology has increased the various ways companies can assess candidates based specific requirements. Now with the increasing use of technology in business, companies are now keen on tech savvy candidates who know their way around industry specific software hence the recent trend of interview assignments that are technology based.

 

Although technology has greatly impacted the recruitment process, it is all too impossible to eliminate the human element, boiling down to the fact that job candidates are human too and technology might not necessarily be able to pick up on soft skills, something a human recruiter would be able do.

 

To stay updated on the latest job trends and vacancies, follow us on

Facebook: Recruitment4Kenya

LinkedIn: Recours Four Kenya Consultants Limited

Or visit our website: www.r4kenya.com

 

How To Know If A Job Is Right For You

Have you ever seen a job post and known, right down to your very bones,that it was made for you? Or maybe, dismissed a job at first glance, simply because it wasn’t ‘you’?

How could you tell?

If you saw the perfect job, would you know it?

According to Margaret, our Head of Recruitment, applying for the right jobs is not only critical to the success of your job search, but ensures that you thrive in the workplace once you secure your dream job. “In fact, it makes the job search process much more efficient and makes interviews less nerve wrecking than they usually are.” she says.

At Recours Four Kenya, we’re determined not only to help candidates find jobs by linking them with our clients, but ensuring the jobs are the right fit for them.

Is this job right for mePhoto Courtesy: www.womenworking.com

 

Here are few indicators we look out for:

  1. Skill set

Meeting the minimum criteria for the job you’re applying for ensures that your CV gets past the first stage and warrants a second glance. While it’s good to take a few risks once in a while, give yourself the best shot by applying for jobs that require your particular skills.

 

  1. Motivation

Ask yourself this, if you didn’t need to be paid and could still meet your needs, would you still do the job or would you leave it all together? Outline your key motivations and check them against the job details to determine if they are aligned.

Even though motivation cannot compare to skills, it plays an important role in your work productivity and innovation, so don’t completely write it off.

 

  1. Working  style

Just like there are different personalities, everyone has a different working style. Some people prefer routine while others are excited by new challenges and prefer project based work. Others like working alone, even though their colleagues prefer to work in groups. Most jobs usually require a variety of working styles. Aligning potential jobs with your working style, ensures you can perform the job both effectively and with ease.

 

So the next time you’re not sure whether to apply for a job or not, evaluate yourself based on these factors and increase your chances of job success.

 

Got any inquires?

 

Email us at info@r4kenya.com or talk to us today at 0707 321450

 

Visit our website at www.r4kenya.com

Top 5 Interview Tips That Lead To Job Offers

These interview tips will help even the most inexperienced interviewees to shine.

top-professionals                                                                 Photo Courtesy

Often we meet candidates who attend client interviews at our offices but they lack certain things that would otherwise help them excel and acquire the job of their dreams. Our Talent Acquisition team from Recours Four Kenya Consultants Limited give their best tips on how to ace an interview:

  1. Tell Your Story

This is the only opportunity that you will get to sell yourself. Potential employers need to be inspired by your accomplishments. At point of introduction speak about your strengths, previous accomplishments and connect them to the current role that you are interviewing for.

  1. Market Yourself

A company needs to believe that they’re hiring the right person, so be sure to give them a good reason why you are the person for the job, and let them know what value you would bring to the company. Always remember that the interview is to know whether you would fit into their company, give them sufficient reasons to believe that you are perfect for the opportunity.

  1. Smile

A smile can be a powerful tool at a first meeting. Even if you feel nervous, make sure you smile because it will make you come across as friendly and relaxed.

  1. Ask Questions at the end of the interview.

Never say you have nothing to ask at the interview. It makes you seem disinterested so always have a few questions to ask your interviewer planned in advance, ask questions related to the company, its expansion plans, training opportunities, working hours and anything else related to the position. It is also important to remember that you need to ask about when to expect to hear from them after the interview.

  1. End positively. 

When the interview is approaching an end try to conclude on a positive note. This could be as simple as saying something like, “I look forward to hearing from you.” Be sure to shake hands in a professional manner and politely let yourself out of the room wishing the panel a wonderful day and remember to thank them for the opportunity.

In case you are having trouble drafting an CV and cover letter to boost your prospects at an interview, give us a call on: 0707321450 or email us at: info@r4kenya.com

More Resources from Recours Four Kenya Consultants Limited:

Upload your CV, click here:  Recours Four Kenya CV UPLOAD

Search for Jobs, click here: Recours Four Kenya JOB SEARCH

Featured Success Story, click here: Recours Four Kenya Success Story

Interview Skills Training available.

Best Answer to: “Why Do you want this job?

Put yourself in the position of the interviewee. What is it that you offer that someone else can’t?

The HR might meet a large number of candidates in one day, so find a way to be memorable, whilst still being professional.

Photo Courtesy--- Image by © Fancy/Veer/Corbis

Photo Courtesy— Image by © Fancy/Veer/Corbis

Remember this is your sales pitch and this is where you can bring together your knowledge of them and your enthusiasm. It is all about why they are great to work for the company and not why you need the job.

Here are 4 key steps to selling yourself into that job:

When you are asked about why you have applied for this role, why you want it etc… start with:

Step 1:

‘This is a great company /organisation because…….’  Everyone likes to be flattered, so tell them why you think they are a good company, what it is you like about the company….

Step 2:

Describe the challenges of the role, even if it is a job that is routine. What are the issues they face in getting someone to do the role well?

Step 3:

Tell them the things that float your boat, the things you have just been doing, the challenges you really enjoy and give some brief examples.

Step 4:

Think about why they might not want to hire you and refute their logic.

So if you are going for a job at Multichoice Kenya  you might say:

I think Multichoice Kenya is a great organisation, I admire their ethical stance and I am very impressed with their whole recruitment campaign and processes. That’s the sort of company I’d like to be in. I know you need staff who can work shifts, who are good with customers and who will make sure that the client service is top notch. I really enjoy working with customers, explaining the difference between products and I hate untidy spaces. It’s really important to me to be polite and friendly, when I worked in the garage I tried to get every customer to smile before they left!  It has been a while since I have done similar work but I am ready to jump in and give it a 100% of all I got.

Are you looking for professional services to aid you in your job search. We offer the following services for job seeking candidates:

  • Job search assistance
  • Professional CV writing services
  • Registration of CV into our database
  • Interview Skills preparation and training

Browse Available Careers Click Here

Register your CV Click Here

Visit our Website Click Here

Contact us on

Emailinfo@r4kenya.com

Tel: 0707321450/ 0205289239

Location: Pay us a visit at our office on 4th floor, Kipro Centre in Westlands right opposite Parklands Baptist Church, Nairobi.