Customers are usually at the heart of every business so it makes sense to know how to communicate with them, right?
On 4th February 2017, we held a Customer Service Skills workshop that focused on the most critical aspect of customer service; communication. The training managed to change the mind sets of the attendees on the need for customer communication excellence and how it contributes to the overall success of the business.
The Customer service and communication skills training program is tailored for Customer service managers, customer care personnel, technical and support personnel, field service representatives, account managers, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.
Delivery of the training is done in the most outstanding way, engaging, fun, practical, you name it! The main aspect of this delivery is to give the participants a practical experience while covering all the must knows and emerging trends in customer service today.
What was covered?
Well wouldn’t you like to know? We covered key issues encountered in the day to day interactions with customers to unusual situations such as how to deal with difficult customers. All, with the overall objective of changing how you see customer service as a function of the business to showing you what outstanding customer service is all about. Some of the topics covered include;
- The benefits of providing good customer service
- Focusing on customer service excellence and success
- Managing customer expectations by personality style
- How customer service creates revenue
- Dealing with difficult customers
- Responding effectively to specific customer behaviors
Basically, the training gives you a good understanding on how to deliver better service and increased customer satisfaction while learning how to gain repeat business. In today’s corporate world, businesses are increasingly becoming customer oriented thus developing and maintaining customer relationships is essential for every business to gain a competitive advantage. Considering this uncertain business climate, excellent customer communication is one of the things that can set you apart and lead to a high customer retention rate.
Did you miss our last training?
See what you missed and what our attendees had to say.
If you missed our last training, no need to worry.
Check out our next training event on Personal Branding and Marketing Skills Training taking place on 11th March 2017, from 2.00pm -7.00pm at Panari Hotel
See you there!
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