Are You Communicating Effectively With Your Customers?

Customers are usually at the heart of every business so it makes sense to know how to communicate with them, right?

On 4th February 2017, we held a Customer Service Skills workshop that focused on the most critical aspect of customer service; communication. The training managed to change the mind sets of the attendees on the need for customer communication excellence and how it contributes to the overall success of the business.

The Customer service and communication skills training program is tailored for Customer service managers, customer care personnel, technical and support personnel, field service representatives, account managers, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.

Delivery of the training is done in the most outstanding way, engaging, fun, practical, you name it! The main aspect of this delivery is to give the participants a practical experience while covering all the must knows and emerging trends in customer service today.

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What was covered?

Well wouldn’t you like to know? We covered key issues encountered in the day to day interactions with customers to unusual situations such as how to deal with difficult customers. All, with the overall objective of changing how you see customer service as a function of the business to showing you what outstanding customer service is all about. Some of the topics covered include;

  • The benefits of providing good customer service
  • Focusing on customer service excellence and success
  • Managing customer expectations by personality style
  • How customer service creates revenue
  • Dealing with difficult customers
  • Responding effectively to specific customer behaviors

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Basically, the training gives you a good understanding on how to deliver better service and increased customer satisfaction while learning how to gain repeat business. In today’s corporate world, businesses are increasingly becoming customer oriented thus developing and maintaining customer relationships is essential for every business to gain a competitive advantage. Considering this uncertain business climate, excellent customer communication is one of the things that can set you apart and lead to a high customer retention rate.

Did you miss our last training?

See what you missed and what our attendees had to say.

If you missed our last training, no need to worry.

Check out our next training event on Personal Branding and Marketing Skills Training taking place on 11th March 2017, from 2.00pm -7.00pm at Panari Hotel

Personal Branding Training In Kenya Recours Four Kenya

See you there!

 

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Top 5 Interview Tips That Lead To Job Offers

These interview tips will help even the most inexperienced interviewees to shine.

top-professionals                                                                 Photo Courtesy

Often we meet candidates who attend client interviews at our offices but they lack certain things that would otherwise help them excel and acquire the job of their dreams. Our Talent Acquisition team from Recours Four Kenya Consultants Limited give their best tips on how to ace an interview:

  1. Tell Your Story

This is the only opportunity that you will get to sell yourself. Potential employers need to be inspired by your accomplishments. At point of introduction speak about your strengths, previous accomplishments and connect them to the current role that you are interviewing for.

  1. Market Yourself

A company needs to believe that they’re hiring the right person, so be sure to give them a good reason why you are the person for the job, and let them know what value you would bring to the company. Always remember that the interview is to know whether you would fit into their company, give them sufficient reasons to believe that you are perfect for the opportunity.

  1. Smile

A smile can be a powerful tool at a first meeting. Even if you feel nervous, make sure you smile because it will make you come across as friendly and relaxed.

  1. Ask Questions at the end of the interview.

Never say you have nothing to ask at the interview. It makes you seem disinterested so always have a few questions to ask your interviewer planned in advance, ask questions related to the company, its expansion plans, training opportunities, working hours and anything else related to the position. It is also important to remember that you need to ask about when to expect to hear from them after the interview.

  1. End positively. 

When the interview is approaching an end try to conclude on a positive note. This could be as simple as saying something like, “I look forward to hearing from you.” Be sure to shake hands in a professional manner and politely let yourself out of the room wishing the panel a wonderful day and remember to thank them for the opportunity.

In case you are having trouble drafting an CV and cover letter to boost your prospects at an interview, give us a call on: 0707321450 or email us at: info@r4kenya.com

More Resources from Recours Four Kenya Consultants Limited:

Upload your CV, click here:  Recours Four Kenya CV UPLOAD

Search for Jobs, click here: Recours Four Kenya JOB SEARCH

Featured Success Story, click here: Recours Four Kenya Success Story

Interview Skills Training available.